Returns

Our ‘no quibble’ returns guarantee

We hope you’re delighted with everything you buy from us, but we do understand that you may need to return things sometimes.

So if you’re not happy with something you receive from us for any reason, you can return it for refund, just make sure you return your order unused within 30 days of the despatch date. You can arrange a refund and collection by using our contact form below.

If your parcel has been damaged in transit or faulty and need an exchange this won’t be a problem just give us a call to discuss which item you need.

None of the above affects your statutory rights.

We aim to refund or replace your item within 24 hours of receipt, but please note that it may take up to 10 days for goods to get to us through the carrier networks.

We may withhold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully resaleable.

Return delivery charges will only be refunded in the event of faulty or incorrect items. This does not affect your statutory rights.

What to do:

To make returning unwanted items as easy as possible for you, we have a number of options available. Simply fill in the form below to let us know how you wish to make your return.

UK RETURNS

Returning by Post – via Royal Mail Signed For 2nd Class

To return goods by post place a copy of your order confirmation in the pack you are returning and post the pack back to us via your local Post Office and remember to ask for a ‘proof of delivery’ receipt. Once we have received your return safely we will refund your agreed cost.

Address for returns:
PRINCESS LAVENDER LTD, JAMES 1ST COTTAGE, RAGGED APPLESHAW, ANDOVER, HAMPSHIRE, SP11 9HR, UK

Courier Collection

For items that are too heavy or inconvenient for you to take to the post-office, please contact our Customer Services team who will arrange a collection on a working day of your choice.

If you need any help or advice about the best way to return items to us, please feel free to contact us.

EUROPE / WORLDWIDE RETURNS

Please contact us using the form below before returning your item and will help you with the best way to make a return.